ORDER DETAILS

Our studio offers distinct customer service paired with beautifully crafted objects. All of our objects are made to order with standard lead times ranging from 8-12 weeks depending on the piece. We offer objects within our collections that fit various project goals and price points ranging from commercial interiors to one of a kind collectible pieces. We sometimes have select pieces in stock so please contact us to see what we may have available if you are in a rush! Our work is customizable, with various sizing and finish options available. We also welcome custom commissions requests. We have tried our best to answer frequently asked questions below, but certainly please do feel free to contact us with any questions you may have. We look forward to working with you. 

FAQ

HOW DO I PLACE AN ORDER?
Please email us at hello@benandajablanc.com with your project request.

WHAT ARE YOUR LEAD TIMES? 
Each object is made-to-order with lead times ranging from 8-12 weeks from the date of payment. Please note: custom orders may require additional lead times.

DO YOU OFFER A TRADE PROGRAM?
Yes, we offer a trade program and love working work with interior designers, decorators and architects. Please reach out with your business information to learn more.

DO YOU OFFER A COMMERCIAL PROGRAM?
Yes, we offer a commercial program for large quantity orders. Please reach out with your project requirements and we would be happy to work with you to provide a quote. 

DO YOU OFFER CUSTOMIZATIONS?
Yes, we welcome customization requests for all existing pieces in our catalog. Custom sizing and finishes on all objects are offered in order to create unique, personalized objects that fit your design goals. 

DO YOU CREATE CUSTOM COMMISSIONS?
Yes, we love creating custom commissions for clients. Past projects have ranged from one off items created to perfectly fit in client’s homes to large commercial installations. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payment via check, wire transfer and credit card (via Paypal) Payment in full is required to begin lead times. Upon request, clients may pay a 50% deposit due at the time of purchase to begin the order, with the remaining balance due upon the customer receiving notification via invoice that the order is ready for shipping. 

DO YOU ACCEPT RUSH ORDERS?
Rush orders are available on most items and are subject to a rush fee.

DO YOU HAVE ANY OBJECTS IN STOCK?
Yes, occasionally we have a limited offering of our objects in stock. Please contact us at hello@benandajablanc.com or call us at 401-648-8996 to inquire about current availability.

WHAT VOLTAGE IS YOUR LIGHTING COLLECTION AVAILABLE IN?
We can wire for 120v & 230v. For other voltage requirements please email hello@benandajablanc.com

CAN YOUR LIGHTING BE USED OUTDOORS?
Currently all of our lighting is intended to be used indoors. In some cases we can configure our lights to be used in covered outdoor areas or similar locations. Please contact us with your specific request. 

WHERE DO YOU SHIP?
We ship world-wide and carefully crate each piece. Shipping quotes are provided with order invoice and includes shipping insurance. Expedited shipping and white glove services are available upon request. International clients are responsible for any local taxes, VAT or duties billed by customs. 

DO YOU PROVIDE INSTALLATION SUPPORT?
We offer installation instructions, specifications and recommendations with all orders. 

WHAT IS YOUR RETURN POLICY?
Our pieces are made to order, thus we are unable to accept returns or offer exchanges for reasons other than manufacturing issues or shipping damage. Please make us aware of any damage as soon as possible and we will work with you to resolve the issue.

DO YOU HAVE ANY ADDITIONAL QUESTIONS?
Please contact us at hello@benandajablanc.com or call us at 401-648-8996